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Support

Get help with your Contour account or report a problem.

Contact us

Email us at support@contourmaps.app. We aim to respond within 48 hours on business days. Support is available in English.

Before you write

Many questions are already answered in our FAQ. It covers how Contour scores roads, subscription details, drive logging, vehicle profiles, and more.

What we can help with

  • Account access and sign-in issues
  • Subscription, billing, and refunds
  • App crashes or technical problems
  • Road data questions or corrections
  • Data and privacy requests (see our privacy policy)
  • Feedback and feature suggestions (or use our feedback page)

Billing and subscriptions

Subscriptions are managed through Stripe. We never see your card details.

  • Free tier - 10 route searches per month. No payment required.
  • Pro - from $5/month AUD (billed annually) or $8/month. Unlimited searches, full drive history, priority support.

Refunds are handled case by case. Australian Consumer Law rights apply and are not excluded. To cancel your subscription, go to your account settings or email us.

Privacy and data requests

To request a copy of your data, correct inaccurate information, or delete your account, email privacy@contourmaps.app. We will respond within 30 days as required by the Privacy Act 1988. See our full privacy policy for details.

Operator

Digital Engineering Australia Pty Ltd
Victoria, Australia
support@contourmaps.app